Return & Refund Policy

No Refund Policy

At JTRaw, every photography session is planned specifically for each client and includes time for preparation, travel, the photoshoot, and professional post-production editing. Due to the personalised nature of these services, all bookings are final and non-refundable once the photoshoot has been completed.

Bookings

A booking is confirmed once payment has been received. By completing your booking, you agree to the terms outlined in this policy.

Cancellations & Rescheduling

If you are unable to attend your scheduled shoot, please contact me as soon as possible.

• Cancellations made more than 24 hours before the scheduled shoot may be rescheduled at JTRaw's discretion, subject to availability.
• Cancellations made within 48 hours of the scheduled shoot are generally non-refundable, as the booking time has been reserved and preparation has already taken place.
• Rescheduling is offered where possible but cannot be guaranteed.

After the Photoshoot

Once the photoshoot has been completed, no refunds will be issued under any circumstances. This is because the service has already been provided and time has been invested into the booking.

After Image Delivery

Photography is a personalised digital service. Once edited photographs have been delivered, refunds cannot be provided.

Issues With Your Order

If you experience an issue with your gallery or believe there has been an error with your order, please get in touch as soon as possible. While refunds are not offered, I will always do my best to resolve any genuine issues with your images or delivery.

Questions

If you have any questions before booking, please don't hesitate to get in touch. I'm happy to discuss the shoot, explain the booking process, and answer any questions before payment is made.